Quality Control and Assurance Sourcing Agent Asia

Tailored inspection criteria as per your demand

We understand customer’s product requirements and SourceOne follows strict guidelines to source products according to our customer requirements. To that end, one of the key functions in our process flow is to make certain the products actually shipped and received by our customers to meet the sourced and quality requirements. All shipments must pass a final quality assurance check conducted by our inspectors prior to being released for shipment. The inspection guidelines include general inspection criteria, specific inspection criteria, and not limited to the customer provided specification criteria. At SourceOne, we help our customers tailor the inspection criteria as their demand.

Factory Field Audit

Further difference in SourceOne’s model includes engineering solution to understand the importance to know the actual manufacture production standards which the business marketing brochure is not able to ascertain.   SourceOne quality managers will help our customers determine if a supplier /manufacture conforms with the required business and production standards in delivering high quality products and services. This includes making factory field audit following SourceOne strict guideline and control plan make certain the on-site factory audit verification activity is performed effectively. The assessment elements include a long check list of factory documents, certification, rules and regulations, control plan of materials, inspection plan, production process control, quality system, R&D capability, etc. Photos will be taken and compile into the assessment summary report for our customers to review to help with their final decision before placing their first order with the new suppliers.

Specifications / approved samples

Product qualification and specifications will be reviewed as PPAP by SourceOne for checking errors and functionality. This has become imperative especially to new product development and under new supplier. The PPAP process will be continued to implement and verifies to make certain the supplier understands our customer’s engineering design specifications and requirements and that the process is capable of consistently producing product meeting those requirements during an actual production run.  The key elements accompanied by 1) Part Submission Warrant; 2) Verifying the drawings – all critical or key characteristics that matches requirement; 3) Engineering or process change notification and approval; 4) PFMEA – Potential failure mode and effects analysis; 5) Dimension testing results; 6) Record of materials and performance test; 6) Qualify laboratory documents; 7) Appearance approval; 8) Checking aids; 9) Sample evaluation reporting before sending the actual sample production parts to the customers for approval and signed off.

Inspection criteria and AQL

The inspection items are checked referencing mainly the customers approved sample as standard. A defect classification check list will be developed to govern the general quality control point and criteria. The AQL standard utilized by SourceOne is Level II, with specific quantities of samples are drawn randomly from the completed production based on the internally accepted standard table II-A of MIL-STD-105D. As such, a pre-defined number of defects are considered acceptable. 0-for Critical Defect; 1.5 for Major Defect; 4.0 for Minor Defect. For certain product type that required inspections that are destructive in nature  (e.g. segment a product to verify the material inside) or have a more complex procedures. Special inspection Level S-3 will normally be applied.

Inspection services – In-line and/ or final quality

For every shipment, a final quality inspection will be performed when 100% of the order quantity has been produced and packed into the final shipping cartons. If necessary for new products, SourceOne can do an in-line inspection once production begins. We follow the Acceptable Quality Level (AQL) specifies by our customers and will random sampling test to identify the maximum percentage of defects that are considered satisfactory. If there’s no AQL specified by the customer or listed in the purchase order, SourceOne can make recommendation or to follow the AQL standard utilized by Source One and conduct inspection following the standard sample size.

Classification of defects and categorization based on severity

Every SourceOne inspector is well trained and well versed with the technical measure of the product defects classification, and the impact of Defect Severity following the standard AQL, which can be classified into four categories: Critical, Major, Minor and Trivial. The inspection report detailed out the defect area in several major section and classification, such as appearance, workmanship, packaging, product specification, weight & size dimension, functionality and other. The breakdown of the defect classification and recommendations are clearly defined, which help customers understand the test process and assessment of the level of impact to the defected areas, and how many of each type of defect they’re willing to accept in their finished goods.

Reporting and customer approved corrective action planning

The inspection reports give a comprehensive Quality Control check list to describe all the findings upon conducting an inspection. It includes an exhaustive list of common and known quality defects to the  product type. Customers will be able to make a decision on how many of each type of defect they’re willing to accept prior to approve the release of shipment based on the level of impact from the urgency as business point of view. SourceOne inspector will liaison with the factory to identify the main constraint in availability of time for the corrective action, also will feedback and make suggestion to the customers on whether the defect is a major functional impact or visibility defect, and if the expected rework or production of replacement goods shall be considered with reference to factory lead time required for corrective action.

Asia. It’s big. It’s complex. We know that. We understand the challenges facing businesses in the West and have extensive experience producing goods in the East.

With primary focus on China, we have expanded our coverage for handle manufacturing and product sourcing within Taiwan, Malaysia, Indonesia, Thailand, Vietnam, and India. Our sourcing specialists combine regional cultural understanding and in-depth information and expertise on market dynamics of suppliers’ need.